Privacy-Policy

Data Protection
This Data Privacy Notice ("Notice") applies to E-Dolphin SAS, reg. no. 841028137 ("E-Dolphin," "we," "us," or "our") and outlines how we process personal data of individuals who visit our website or contact us for general inquiries or other purposes.

E-Dolphin is committed to handling personal data in accordance with this Notice and applicable laws, including the General Data Protection Regulation (2016/679) ("GDPR") and relevant national data protection laws.

We process personal data you provide to us when you contact E-Dolphin via our website or otherwise interact with us. This includes your name, email address, phone number, and other contact details. Such information is necessary for us to respond to your inquiries and communicate effectively. Please refrain from sharing sensitive personal data.

1. Collection of Information

We collect information in the following ways:

  • Direct Interaction: Information you provide, such as your name, email, phone number, address, or payment details, when contacting us through the website, by phone, or via email.

  • Payments: Online payment details are processed by our payment service provider. E-Dolphin does not handle payment information directly, except for transaction dates and times confirmed by the provider.

  • Cookies and Website Activity: Information such as your IP address, browser type, and operating system, as well as behavior on our site, is collected automatically via cookies.

If you represent a business partner ("Commercial Partner"), we may collect additional details like your job title and contact information to manage our relationship.

2. Purpose of Processing and Legal Basis

2.1 Provide Our Services and Deliver Products

Purpose: To manage orders, process payments, and fulfill our contractual obligations.
Legal Basis:

  • Contractual necessity for individual customers.

  • Legitimate interest for business partners.
    Retention: Until the order is fulfilled and as required by applicable law.

2.2 Provide Information About Your Watercraft

Purpose: To share real-time data, such as location, status, and environmental details (e.g., water temperature).
Legal Basis: Legitimate interest in offering accurate, relevant updates.
Retention: Data stored for six months after collection.

2.3 Respond to Inquiries

Purpose: To address requests or queries submitted via email or phone.
Legal Basis: Legitimate interest in effective communication.
Retention: Until the inquiry is resolved.

2.4 Email Marketing and Newsletters

Purpose: To share updates, offers, and news about our products and services.
Legal Basis:

  • Legitimate interest for previous customers or business partners.

  • Consent for newsletter sign-ups.
    Retention: Up to one year after the last purchase or until consent is withdrawn.

2.5 Tailored Marketing Campaigns

Purpose: To provide personalized advertising via cookies and other tools.
Legal Basis: Consent.
Retention: Data stored for 12 months from the most recent consent.

2.6 Statistical Analysis

Purpose: To improve products, services, and market understanding.
Legal Basis: Legitimate interest in business development.
Retention: Data anonymized before analysis.

2.7 Website Optimization

Purpose: To enhance user experience on our website.
Legal Basis: Legitimate interest in improving our digital presence.
Retention: Data anonymized before use.

2.8 Legal Obligations

Purpose: To comply with legal and regulatory requirements.
Legal Basis: Legal obligation.
Retention: As required by applicable law.

2.9 Legal Claims

Purpose: To establish, exercise, or defend legal claims.
Legal Basis: Legitimate interest in protecting our rights.
Retention: As needed for legal purposes.

3. Disclosure to Third Parties

We do not sell or trade personal data but may share it with trusted service providers for order fulfillment, website maintenance, or marketing purposes. Third parties must adhere to strict confidentiality and data protection agreements.

Environmental data, such as water conditions, may be shared with authorities in anonymized formats to support environmental conservation efforts.

If required, we may disclose personal data to advisors, authorities, or potential business buyers under legitimate interest or legal obligations.

4. International Data Transfers

We primarily store and process data within the EU/EEA. Transfers outside these regions are safeguarded by EU Standard Data Protection Clauses (Article 46.2 GDPR).

5. Data Security

We implement robust technical and organizational measures to safeguard your personal data, including encryption and restricted access protocols.

6. Your Rights

You have the following rights under GDPR:

  • Object: To certain processing activities, including marketing.

  • Access and Rectification: To view and correct your personal data.

  • Erasure: To request deletion of unnecessary or unlawfully processed data.

  • Data Portability: To receive your data in a portable format or transfer it to another controller.

  • Withdraw Consent: To revoke previously granted consent at any time.

To exercise your rights or for complaints, contact us at info@edolphin.fr. You may also lodge complaints with your local supervisory authority.

7. Cookies

Cookies enhance website functionality and user experience by collecting non-personal data. You can adjust your browser settings to manage cookies, but this may limit certain features.

8. Contact Information

E-Dolphin SAS is the data controller for the purposes outlined above. For any inquiries, please contact us at info@edolphin.fr.